Cheiro Brasil cares a lot about you and your entire experience. The quality of our products is extremely important to us, after all, we produce natural and sustainable cosmetics so that you have more quality in your life. However, we know that on the journey between Cheiro Brasil and your home, some problems may occur. That's why,
We will explain to you exactly how our exchanges and returns policy works, so that you are aware of what to do when you believe that something did not arrive as expected.
1 - Replacement by Defect
The deadline for exchange in cases of defect is a maximum of 30 (thirty) days from the receipt of the product.
You must proceed as follows:
a) Contact us by e-mail: [email protected], with your order number, reporting the incident. After analysis, you will receive guidance from our team on how to proceed to return the product.
b) After that, you must send the product for exchange and/or return,
as directed by our team.
c) Returned products must be accompanied by their original packaging, containing the labels.
d) After we receive your product in our company, we will analyze and if everything is according to our standard norms, everything will go well and we will solve your problem.
The deadline will depend on where you live, as we depend on the delivery deadline of our partner carriers.
The exchange of defective products will only be processed after receipt and analysis of the conditions by the Quality Control sector.
If it is verified that the indicated defect does not exist or that any defect in the product resulted from misuse by the customer (eg: inappropriate use or accidental damage caused by the customer, as per item 4 below), the exchange will not be made and the customer will be informed of this status via email.
The product will be returned to the same shipping address and the incident costs will be borne by the customer.
We are not responsible for damages resulting from falls, accidents of any kind, improper use and conservation of the product.
2 - Exchange due to dissatisfaction or withdrawal
The deadline for exchange is a maximum of 7 (seven) days from receipt of the goods, and the product must not show signs of use and be in perfect condition, in its original packaging.
In this case, the customer must contact [email protected].
br informing the dissatisfaction and desire to return the product, in this case the return cost is borne by the customer and, in case there is a reversal of values, the original shipping value will not be refunded, since the shipping was used.
3 - Return of Values
The consumer must follow the guidelines above for requesting an exchange and return of amounts, adding the reasons for the return on the back of the invoice, personal data and current account data, for the refund of the amount paid, in case the reversal is not possible. card payment method.
No refunds will be made for amounts paid into a third party bank account.
4 - Term of Warranty and Return of the Product to the Customer
The product will be returned to the Customer without the right of replacement or refund of the amount paid when there are the following items of disapproval:
-
Absence of defect (no finding of the problem pointed out by the customer);
- Indications of inappropriate use of the product by the customer;
- Indications of accidental damage or caused by the customer;
- Natural wear and tear as a result of use;
- Product purchased on sale. If the product does not meet the conditions described in this Exchange Policy,
the company will immediately return the product, with the consumer being solely responsible for postage costs.
Upon receipt of the product for exchange analysis, Cheiro Brasil is responsible for communicating the receipt of the product to the consumer, sending the product conditions by e-mail, within a maximum period of 3 (three) business days.
6 – Precautions
-All goods must be checked upon delivery;
- Refuse products in open packaging or damaged products;
- Any cancellation, with refund of the amount paid to the customer, must be requested by our Customer Service.
7 - Colors and Product Details
The photos presented on the website are similar to those of the physical products, but accuracy cannot be guaranteed, as the pieces may change color, weight and details when photographed. Due to the fact that our products are handmade, changes in color, smell, size and or format may occur.
If you have any questions, please contact us by email ([email protected]), WhatsApp or telephone.
